Rinan’s Tech provides Microsoft 365 support to businesses across Melbourne and Australia. We set it up, move you across, review what you are paying, switch on the security features already included in your licence, and back up your data properly.
We will check your licensing, your security settings and your backup position, and tell you what is worth changing. No obligation.
Microsoft 365 support covers the whole platform your business runs on each day, not just the moments when something stops working. That means email and mail flow, Teams, SharePoint and OneDrive, the licences you hold, the security settings that protect your accounts, and the backups that let you recover when something is deleted or encrypted.
Microsoft renamed Office 365 to Microsoft 365 in 2020, so if you still call it Office 365 you are talking about the same thing. Plenty of businesses do.
Microsoft runs the platform. Everything else, meaning how it is configured, who can reach what, and whether your data can actually be recovered, sits with you. That gap is where most of the problems we get called about begin.
The pattern is familiar. Someone set the tenant up years ago, probably in a hurry. Licences were bought for staff who have since left. People sit on a more expensive plan than their role needs. The business pays separately for a tool that was already included in a licence they hold.
A licensing review usually pays for itself in the first month. We look at what you hold against what your team actually uses, then tell you where the waste is, whether or not you ask us to fix it.
Not in the way most businesses assume. Microsoft operates what it calls a shared responsibility model. Microsoft guarantees the service stays available. Protecting the data inside it remains your responsibility.
In practice, deleted items sit in a retention window that varies by plan, and once that window passes the data is gone. That covers you for a mistake noticed on Tuesday. It does not cover a mailbox deleted when someone left six months ago, a SharePoint library encrypted by ransomware and synced everywhere, or a file nobody realised was missing until the audit.
Whether you are migrating in or handing over a tenant somebody else built, the shape is the same.
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It depends on how many users you have and how much mail and data is moving, but most small business migrations run over a few hours with the cutover scheduled outside business hours. You should not lose email, because mail is synchronised before the switch and the old system stays available until the new one is verified.
Business Standard covers what most people think of as Microsoft 365, meaning email, the Office apps, Teams, SharePoint and OneDrive. Business Premium adds the security and device management layer, including Microsoft Defender for Business, Intune for managing company devices, and advanced identity protection. For a business taking security seriously, Premium often replaces several separate products.
Often, yes. The common findings are licences still assigned to people who have left, users on a more expensive plan than their role requires, and businesses paying separately for tools already included in a licence they hold. A review costs you nothing and tells you either way.
Yes. Email, calendars, contacts and files all migrate across, and we keep both systems running in parallel until the move is verified. The main planning work is around shared drives and any Google specific workflows your team relies on, which we map out before anything moves.
Yes. Your domain and addresses stay exactly as they are. The change happens behind the scenes in your DNS and mail routing. Your staff keep their addresses and your clients notice nothing.
Their access is closed the same day, and the mailbox is usually converted to a shared mailbox so colleagues can still reach past correspondence without paying for a licence. The licence is then reclaimed and reassigned. Done properly, a departure costs you nothing and leaves no open access.
Microsoft 365 includes real protection, particularly on Business Premium, but it needs to be configured and monitored rather than simply present. The licence gives you the tools. Someone still has to switch them on, watch the alerts and respond when something is flagged.
Yes, and it is a common starting point. We review what is already in place, document it, and give you an honest account of what is configured well and what needs attention before we take it on.